Huduma Kenya
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Huduma Kenya and KSG Launch Transformative Customer Service Training Framework

 

A training framework formulated jointly by Huduma Kenya and the Kenya School of Government on Customer Service was launched by the Chief of Staff and Head of Public Service Mr. Felix Koskei on 13th June, 2024 at the Kenya School of Government, Nairobi. The grand occasion was also graced by the Cabinet Secretary, Public Service, Performance and Delivery Management, Hon. Moses Kuria and the Principal Secretary, State Department for Public Service, Mr. Amos Gathecha ndc, EBS (K). The training dubbed 'Customer Service Excellence' aims to instill a culture of accountability and service excellence among Government employees. Further, the Huduma Quality Standard which is a Kenya Bureau sector standard that has seen Huduma Kenya achieve an average customer satisfaction level of 92% over the past 10 years was launched.The training is geared towards equipping all cadres of the Public Service with customer service skills in order to improve accountability and enhance Kenyan citizens' experience as they access Government services. The Chief of Staff and Head of Public Service directed the training to be made compulsory so as to ensure standardisation of Public Service Delivery.

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