Huduma Channels

The Huduma Kenya programme core objective is to turn around public service delivery to ensure citizens access government services in
an efficient manner and at their convenience via these 4 channels of service delivery.

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Huduma Centers

Huduma Center is a physical one-stop-shop service delivery point where customers can access multiple National and County Government services.

Currently, there are 53 Huduma Centers located in 47 counties, with Nairobi County having 5, Laikipia County 2, and Kajiado.

The Huduma Centers offer self-service, in-person and assisted Government services.

You can find a list of Huduma centers here:

Huduma Centers near you
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E & M Huduma

An interactive online one-stop shop that enable citizens access multiple National Government and County services.

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Huduma Contact and Tele-Counselling Center

Huduma Contact and Tele-Counselling Center was established in 2015 and provides first-level and second-level escalation for complaints, inquiries and updates to Kenyans via:

  • Telephone - 1919
  • Email -
  • Social Media
    • Twitter - @Hudumakenya
    • Facebook - Huduma Kenya
    • YouTube - Hudumakenya
    • Instagram - @huduma_kenya

Huduma Contact Center operates from 7.00am to 9.00pm Monday to Friday and 8.00am to 6.00pm on weekends and public holidays.

The Tele-Counselling Center operates from 8.00am to 5.00pm Monday to Friday.

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Huduma Mashinani

This is a citizen centered mobile outreach programme that brings services closer to the people at a grassroot level.